
Illegitimus Non Interruptus
Scrum is a timeboxed framework. We have sprints of fixed length (i.e. two weeks) and during the Sprint Planning event the team decides what will be completed during this time. If additional work comes up it would ideally be put into the product backlog and pulled into a future sprint once prioritized by the product owner, and given the team’s capacity for this work. However, it is not uncommon that we have requests which cannot be delayed until future sprints (i.e. 3rd level/production support). I will describe an approach on how these can be dealt with below. ...